258 of 264(98%)reviewers would recommend this product to others.a friend.
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Overall Rating:
4.7out of5
258 of 264(98%)reviewers would recommend this product to others.a friend.
Share this Product:
Product Reviews
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Ratings summary
Overall Rating:
4.7out of5
258 of 264(98%)reviewers would recommend this product to others.a friend.
Share this Product:
Product Reviews
o.k. purchase
Date:June 11, 2010
Written By:ivan
Overall Rating:
3out of5
Performance and Durability:
3out of5
Jam Resistance:
2out of5
Safe Operation:
5out of5
Pros: Sheet Capacity, Quality Construction
Cons: Mess Reduction, Secure Cut Size, Quiet Operation, Jam Resistance, paper slot not wide enough
"this shredder is o.k. so far. The only criticism I have found is that the slot is not wide enough to be confortable while shredding pages. Multiple pages tend to wad up because the slot isn't as wide as 81/2 inches wide."
Location:Home Office
Usage Pattern:Daily Use
Industry:Financial
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Shreddy
Date:April 13, 2010
Written By:chopper
Overall Rating:
3out of5
Performance and Durability:
5out of5
Jam Resistance:
5out of5
Safe Operation:
5out of5
Pros: Quality Construction, Safety Features, Jam Resistance
Cons: no wheels on the unit, no wheels on the waste basket
"Product is very well built, I have purchased several different shredders from different company's and have been very disapointed with the product after purchasing the product. I would definatley recommend this shredder to other people and not worry about the shredder not meeting the expectations of the person I recommended it to."
Location:Home Office
Usage Pattern:Occasional Use
Industry:Other
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new shredder
Date:March 4, 2010
Written By:georwc
Overall Rating:
3out of5
Performance and Durability:
3out of5
Jam Resistance:
2out of5
Safe Operation:
5out of5
Pros: Safety Features
Cons: Jam Resistance, very loud
"I had an old fellows shredder that worked great. unfortunately the directions did not state to use shredder oil. I bought this shredder to replace the old. it is harder to feed paper into it compared to my old shredder. It is very loud. I have shredded credit cards without problem. It seems to work ok."
Location:Home Office
Usage Pattern:Occasional Use
Industry:Financial
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Date:July 5, 2011
Written By:Homer
Overall Rating:
1out of5
Performance and Durability:
1out of5
Jam Resistance:
5out of5
Safe Operation:
1out of5
This customer did not provide a text review.
Features wide 9” paper entry? Where?
Date:August 29, 2010
Written By:Agless
Overall Rating:
1out of5
Performance and Durability:
1out of5
Jam Resistance:
1out of5
Safe Operation:
4out of5
Pros: Safety Features, good led light notification
Cons: Sheet Capacity, Secure Cut Size, Jam Resistance, paper entry, paper feed size
"I read reviews stating, the position to feed paper is hard to get at; Yep. Because you must force the paper toward the CD slot BEHIND the safety plate. The company failed to make a slot for paper feed.
Moving the safety cover over the CD position helps a lot. However, forget the specified 9" paper entry - the slot is only 5" wide, requiring you to "tear" of fold a letter size sheet in half to feed.
12 sheets per pass? Not if a business envelope with a glassine window is involved. My shredder deposited readable clumps, not cutting completely through (6 sheets) in many places (see photo). Just purchase my DM12ct (Sat.) and looking forward to witnessing the promised customer support Monday."
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Location:Home Office
Usage Pattern:Daily Use
Industry:Other
Response from Fellowes:By Fellowes Quality Assurance Team, August 30, 2010
Hi Anonymous, I represent the Fellowes Quality Assurance Team who responds to consumer on-line product reviews and would like the opportunity to help resolve the issue you are experiencing with you DM12Ct.
Here are a couple tips for you to get the most out of your DM12Ct: - The DM12Ct has a front-feed paper opening of 9" and also a 5" opening for CD shredding (located on the safety cover.) When shredding paper, make sure the CD safety cover is pushed to the back, so the 9" paper opening is visible. To shred CDs, slide the cover to the front. More details and images can be found in your user manual.
- Unopened junk mail can be the equivalent of 15-20 sheets of paper, depending on how the paper is folded inside the envelope and the thickness of the paper. The DM12Ct has a sheet capacity of 12, so some unopened junk mail may be too thick for this machine. Additionally, envelopes should not be shred through the CD slot.
We hope following these simple performance tip will help remedy the issues you are experiencing and ensure you get the most out of your DM12Ct shredder.
If you have any questions please feel free to call Fellowes Customer Service at 800-955-0959 and one of our representatives will be happy to help diagnose the problem and find a solution.
Sincerely, Fellowes Quality Assurance Team e-mail: fellowes_shredders@fellowes.com
