Top Rated Product
Product Reviews
Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
100% Jam Proof System eliminates paper jams and powers through tough jobs
SilentShred™ offers ultra-quiet performance for shared workspaces
SafeSense® Technology stops shredding when hands touch the paper opening
Energy Savings System provides optimal energy efficiency 100% of the time-in use and out of use
Shreds 20 sheets per pass into 5/32” x 1-1/2” cross-cut particles (Security Level P-4)
Continuous run time
14 gallon pull-out bin
For shared use
Average Customer Rating:
4.5
out of 5
(76 Reviews)
Rating Snapshot (76 reviews)
5 stars
49
4 stars
19
3 stars
4
2 stars
3
1 star
1
68 of 89%of 76customers would recommend this product to others
Customer Reviews for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
Review 41 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Sleek and quiet"
Date:December 10, 2021
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Date:December 10, 2021
Written By:AliOop
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Pros: Jam Resistance, Quiet Operation, Safety Features, Secure Cut Size, Sheet Capacity, Shreds Credit Cards, Staples and CDs, easy to move
Cons: Quality Construction, no paper feeder
" This shredder is nice and quiet compared to our old model. It is light & easy to move however the light plastic makes me question the durability of the product. It seems to work well so far and doesn't jam. The quality of the shred is nice whether on paper or cards. My biggest complaint is that this shredder does not have a paper feeder to leave a stack and let it go, instead you do have to stand there and feed it stacks of paper as it goes through them. You do occasionally have to open and shake the drawer as the paper seems to pile much higher in the center which sets off the alert that it's full even though it's not.
"
Response from Fellowes:By CM, CS, December 13, 2021
We appreciate hearing your honest feedback, AliOop! Thank you for choosing Fellowes!
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Review 42 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"A Good Replacement"
Date:September 20, 2019
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Date:September 20, 2019
Written By:Deidre
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Education
Performance and Durability:
5
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Pros: Quiet Operation, Safety Features, Sheet Capacity, Shreds Credit Cards, Staples and CDs
Cons: Jam Resistance, Secure Cut Size
" For my 2 person office, we purchased the Fellows 125Ci as a replacement for a smaller shredder. Before we had the Fellows Shredder out of the box we could see it was a nice machine. It was easy to set up, came with bags and oil that we were not expecting. With the first use we were impressed at the height of the machine, at the speed and how quiet it was. We quickly emptied of box of papers that had been waiting the arrival of the new shredder. With this new shredder, we vowed to not allow our shredding to get backed up again. Only down fall, the shred cut was not as fine as I was expecting.
"
Response from Fellowes:By CN, CS, September 20, 2019
Thank you for sharing your thoughts, Deidre! We appreciate the valuable feedback and glad to read your experience has been a favorable one!
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Review 43 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"This shredder is messy"
Date:April 2, 2016
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Date:April 2, 2016
Written By:Berrytongirl
Location:Home
Usage Pattern:Occasional Use
Industry:Business Owner/Self-Employed
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Pros: Quality Construction, Safety Features, Secure Cut Size, Shreds Credit Cards, Staples and CDs
Cons: Mess Reduction
" The shredder works well but when the basket is full and you try to empty it, it creates a huge mess. The shredder head is so close to the left side of the machine it drops shredder material on the outside of the basket. You have to sweep up the mess inside the machine and the floor in front of the machine. Had I know this I would not have purchased this machine. I guess it is too late now.
"
Response from Fellowes:By AS, CS, April 5, 2016
Sometimes we recommend emptying the basket to your machine more often in order to ensure that there is n overflow of shredded materials. Also, are you using a bag with your machine? This is also a possibility to help reduce such a problem when emptying your machine. We are sorry to see that our 125Ci is not 100% meeting your expectations. Should you have any additional questions, please give us a call directly at (800)945-4545.
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Review 44 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"So far so good"
Date:May 20, 2015
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Date:May 20, 2015
Written By:jeffreyw
Location:Home Office
Usage Pattern:Daily Use
Industry:Legal
Performance and Durability:
4
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Pros: Mess Reduction, Sheet Capacity, Shreds Credit Cards, Staples and CDs
Cons: Quiet Operation, Secure Cut Size
" My last Fellowes shredder 120-C2 was commercial grade and pretty good, but after a few years started having repeated jams despite good maintenance. The 125Ci definitely will shred a slightly thicker stack without jams. Long term performance remains to be seen. The biggest downside is you really have to press the paper deep into the slot to trigger the feed mechanism. Sometimes it requires both hands to keep the stack from spreading apart at the bottom and not feeding in straight.
"
Response from Fellowes:By AS, CS, May 21, 2015
We thank you for taking the time to review your new 125Ci shredder! Your loyalty to Fellowes is greatly appreciated.
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Review 45 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"A solid tool"
Date:June 5, 2013
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Date:June 5, 2013
Written By:Econ
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Pros: Quality Construction, Warranty, Shreds Credit Cards, Staples and CDs, Service Guarantee, Safety Features, Secure Cut Size, Jam Resistance
Cons: Mess Reduction, Quiet Operation, paper piles up on side signals "full" prematurely
" This shredder handles the paper well, though not as quietly as I expected, given the description. (The old GBC shredder we still use has a quieter, more even sound, compared to the somewhat choppy sound of this new unit.) I am oiling it when we empty the bin, but the sound has not diminished.
I recommend turning the unit off when emptying the full bin, or slightly opening it to level out the not-yet-really-full shredded contents. If left on "auto," any paper that hadn't finished shredding will rain down as the bin and bag are removed, leaving a mess to clean up each time.
As for design, some way to better hook the bag inside would be an improvement. A few printed words in the manual or packaging about the intent for the wing-nut screws and the placement of the CD basked would be helpful. Overall, the unit does the job we need and hopefully will do so for a long time! "
I recommend turning the unit off when emptying the full bin, or slightly opening it to level out the not-yet-really-full shredded contents. If left on "auto," any paper that hadn't finished shredding will rain down as the bin and bag are removed, leaving a mess to clean up each time.
As for design, some way to better hook the bag inside would be an improvement. A few printed words in the manual or packaging about the intent for the wing-nut screws and the placement of the CD basked would be helpful. Overall, the unit does the job we need and hopefully will do so for a long time! "
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Review 46 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"great value."
Date:April 1, 2013
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Date:April 1, 2013
Written By:hhoeco
Location:Home Office
Usage Pattern:Daily Use
Industry:Consumer Services
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Style & Design:
4
out of
5
Pros: Quiet Operation, Sheet Capacity, Warranty, Shreds Credit Cards, Staples and CDs, Service Guarantee, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
Cons: bin too small and lightweight, cutting head sits too far to one side.
" This shredder is a workhorse that can handle anything that you can throw at it and will work away until you are finished. I was surprised how quiet is is for such a heavy duty machine.
If there are any flaws, I would have to say the bin is a little flimsy and a little small and the shredder head is a little too far over to one side causing buildup on one side. "
If there are any flaws, I would have to say the bin is a little flimsy and a little small and the shredder head is a little too far over to one side causing buildup on one side. "
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Review 47 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Shreadding Like A Madman"
Date:January 9, 2011
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:January 9, 2011
Written By:MyFlyingDoggies
Location:Home Office
Usage Pattern:Daily Use
Industry:Consumer Services
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Sheet Capacity, Quality Construction, Jam Resistance
Cons: Quiet Operation
" I got this shredder for Christmas - it replaced an old one I had that kept jamming and making me get red in the face.
Now I can cram way more paper into this puppy and shred shred shred. It's almost like a tree-chipper, my favorite!
One word of caution... I found mine to be a little loud, but I don't mind... it's kinda therapeutic as I hum along shreeding my way into the day.
"
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Review 48 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Excellent Shredder"
Date:September 20, 2010
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:September 20, 2010
Written By:Vincelos
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Sheet Capacity, Quality Construction, Shreds Credit Cards, Staples and CDs, Safety Features, Jam Resistance, Mess Reduction, sturdy
Cons: Secure Cut Size, Quiet Operation
" Durable Machine, Excellent performance; much better than shredders I have previously owned.
"
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Review 49 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Excellent Product"
Date:June 18, 2010
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:June 18, 2010
Written By:Durability
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Quality Construction, Safety Features, Secure Cut Size, Jam Resistance
Cons: Quiet Operation
" This product is excellent for daily large loads of shredding. We have used this product for two weeks and have not had a jam, overheating has not happened and it is very safe to use. The product has durability and I think we will get several years of good use out of it.
"
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Review 50 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Great Product"
Date:October 19, 2009
User Rating:
4
out of
5
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:October 19, 2009
Written By:Harry
Location:Home Office
Usage Pattern:Daily Use
Industry:Other
Performance and Durability:
5
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Quality Construction, Jam Resistance, Safety Features, Quiet Operation, Secure Cut Size, Mess Reduction, Shreds Credit Cards, Staples and CDs, Sheet Capacity, Service Guarantee, Warranty
" I have had 2 other Fellows Shredders and I have just bought my 3rd one. Good quality and endurance. Good bag for the buck.
"
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Review 51 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Best Shredder I have had"
Date:September 7, 2009
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:September 7, 2009
Written By:dsperk
Location:Home
Usage Pattern:Daily Use
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Jam Resistance, Safety Features, Quiet Operation, Secure Cut Size, Shreds Credit Cards, Staples and CDs, Sheet Capacity, Warranty
Cons: Quality Construction
" I have owned many less expensive shredders in the past: other Fellows, Kobra, Staples, OfficeMax, etc. All had problems after a lot of use (and sometime less). I was looking for a safe machine that didn't jam, had an excellent warranty, and could handle more than a few pages at a time. Well, I believe I have found that perfect shredder: it had a 3 year warranty, could handle several pages at once without jamming, was relatively quiet, and was safe. The construction was good although I would have preferred that the bin be made of all metal or a heavier plastic.
All in all an excellent machine from an innovative company. I am very happy with my purchase!!!
"
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Review 52 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"Replacement shredder"
Date:August 25, 2009
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Date:August 25, 2009
Written By:ProsEnterprises
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Financial
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
5
out of
5
Pros: Quality Construction, Jam Resistance, Safety Features, Quiet Operation, Shreds Credit Cards, Staples and CDs, Sheet Capacity
" This is our second shredder - the C-120Ci replaced a machine about 15 years old - it is quieter, has better capacity and has the ability to shred credit cards and CD's
It is so much faster than the prior shredder that other businesses in the same office building have stopped by to use it because it is so quiet and quick "
It is so much faster than the prior shredder that other businesses in the same office building have stopped by to use it because it is so quiet and quick "
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Review 53 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
""
Date:July 7, 2009
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Date:July 7, 2009
Written By:Terri
Location:Home Office
Usage Pattern:Daily Use
Industry:Professional & Business Management
Performance and Durability:
4
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Pros: Quality Construction, Jam Resistance, Safety Features, Shreds Credit Cards, Staples and CDs
" Will not handle 18 sheetsvery well. Does well with 10 or less.
"
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Review 54 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"C-120Ci"
Date:July 6, 2009
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
5
out of
5
Date:July 6, 2009
Written By:Christina
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Other
Performance and Durability:
4
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
5
out of
5
Pros: Safety Features, Quiet Operation, Secure Cut Size, Shreds Credit Cards, Staples and CDs
Cons: Sheet Capacity
" Overall this is a good shredder. I'm not sure that it could really handle up to 18 pages. It seems to struggle with just a few pages. Also, you really have to stuff the paper in to get the machine to turn on. It often times seems a little tempermental.
"
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Review 55 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
4
out of
5
"You must use intent..."
Date:May 26, 2009
User Rating:
4
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
4
out of
5
Date:May 26, 2009
Written By:susan
Performance and Durability:
4
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
4
out of
5
" when you are shutting the shredder drawer (after it has been emptied), you must use intent to close the drawer. It will not align properly if you don't really push it in. The shredder itself works per the manual.
"
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Review 56 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
3
out of
5
"metal vs nylon - winner metal"
Date:August 5, 2012
User Rating:
3
out of
5
Performance and Durability:
1
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Date:August 5, 2012
Written By:Nobster23
Performance and Durability:
1
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Pros: Shreds Credit Cards, Staples and CDs, Safety Features
Cons: Quality Construction
" After 3 hrs of use, the whining started and no more
could be processed thru the shredder. Took the unit apart
to see what was stuck, only to find that the overheat
fan blade had a metal worm gear that wore down the nylon
gear move the some of the other working parts. "
could be processed thru the shredder. Took the unit apart
to see what was stuck, only to find that the overheat
fan blade had a metal worm gear that wore down the nylon
gear move the some of the other working parts. "
Response from Fellowes:By cf, customer reviews, August 7, 2012
Dear Customer,
Thank you for providing a review of your shredder. We appreciate you sharing your comments and we are sorry to hear that your shredder is broken. Please note that this shredder has a usage rating of 100-150 passes per day. This means that the user may pass acceptable product through the cutters up to 150 times per day maximum. Usage beyond this maximum on a regular basis may cause damage to the unit. We are not certain how the unit is being used on a regular basis, but we thought we would mention this as a matter of education.
Since you have determined what the issue is, please contact our customer service department so they may further assist you regarding your unit. Please have the serial number of the unit available when you call.
The serial number of your unit is located on a white label adhered to the head of your shredder. Typically it will start with the model number of your shredder and is under the bar code. It includes all the letters and numbers from left to right. Please call the Consumer Help Line at 1.800.945.4545, Monday-Friday, 7 a.m. – 7 p.m. CST. We would appreciate the opportunity to further assist you.
Thank you for providing a review of your shredder. We appreciate you sharing your comments and we are sorry to hear that your shredder is broken. Please note that this shredder has a usage rating of 100-150 passes per day. This means that the user may pass acceptable product through the cutters up to 150 times per day maximum. Usage beyond this maximum on a regular basis may cause damage to the unit. We are not certain how the unit is being used on a regular basis, but we thought we would mention this as a matter of education.
Since you have determined what the issue is, please contact our customer service department so they may further assist you regarding your unit. Please have the serial number of the unit available when you call.
The serial number of your unit is located on a white label adhered to the head of your shredder. Typically it will start with the model number of your shredder and is under the bar code. It includes all the letters and numbers from left to right. Please call the Consumer Help Line at 1.800.945.4545, Monday-Friday, 7 a.m. – 7 p.m. CST. We would appreciate the opportunity to further assist you.
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Review 57 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
3
out of
5
"It's the little things"
Date:May 27, 2010
User Rating:
3
out of
5
Performance and Durability:
3
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Date:May 27, 2010
Written By:msquitor
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Consumer Services
Performance and Durability:
3
out of
5
Jam Resistance:
4
out of
5
Safe Operation:
5
out of
5
Pros: Quiet Operation, Sheet Capacity, Shreds Credit Cards, Staples and CDs, Safety Features, Jam Resistance
Cons: Mess Reduction
" Great cross-cut shredding and handles credit cards and thicker bundles of paper without a problem. We've had a problem with the sensor. It causes the shredder to continue running after the process is finished. Cleaning it helps, but it's much too sensitive.
Don't expect to get away cheap by using ordinary recycle trash bags either. Only Fellowes bags work in the custom size bin. You have to be careful to put them in the bin correctly too or you can end up with shredded paper everywhere. "
Don't expect to get away cheap by using ordinary recycle trash bags either. Only Fellowes bags work in the custom size bin. You have to be careful to put them in the bin correctly too or you can end up with shredded paper everywhere. "
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Show (1) comment +
Comments (1)
AdminAsst
Middlebury IN
Sensor
Posted January 21, 2011
I love this shredder too. My problem is the sensor. I have cleaned it with alcohol and cotton swabs as recommended. Oil it every time I change bags. It continues to run. Very annoying. We now have to turn it on and off in order to use it. Wish I knew a trick to keep this from happening.
0points
0out of 0found this comment helpful.
Review 58 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
3
out of
5
"Safety Sense"
Date:September 30, 2009
User Rating:
3
out of
5
Performance and Durability:
3
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
1
out of
5
Date:September 30, 2009
Written By:Patricia100park
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Other
Performance and Durability:
3
out of
5
Jam Resistance:
3
out of
5
Safe Operation:
1
out of
5
Pros: Warranty
Cons: Safety Features
" I purchased 2 of these same shredders for my work area of about 12 people. First shredder is always stopping light up safety sense everyone is not happy with this shredder. Second shredder was ordered a few months for a new person who was not at the work area until about a month ago therefore we never opened the shredder--When I opened the shredder it showded top silver chrome piece cracked this was delivered damaged since it was past the 30 day purchase from where I purchased it--I had to wait for an on site person to come look at the cracked piece then wait more for the part to be delivered then for the service technician to come back in to service the brand new unused cracked shredder.
"
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Review 59 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
3
out of
5
"Great product but a little messy"
Date:June 30, 2009
User Rating:
3
out of
5
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
3
out of
5
Date:June 30, 2009
Written By:GGCemployee
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Healthcare
Performance and Durability:
4
out of
5
Jam Resistance:
5
out of
5
Safe Operation:
3
out of
5
Pros: Quality Construction, Jam Resistance, Quiet Operation, Shreds Credit Cards, Staples and CDs, Warranty
Cons: Safety Features, Secure Cut Size, Mess Reduction
" It shreds paper great but when you open the bin after the light comes on saying it's full, paper falls behind the bin and you have to sweep up the mess.
"
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Review 60 for Powershred® 125Ci 100% Jam Proof Cross-Cut Shredder
User Rating:
2
out of
5
"Hardly even a personal shredder, definitely not commercial"
Date:July 13, 2023
User Rating:
2
out of
5
Performance and Durability:
1
out of
5
Jam Resistance:
1
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Date:July 13, 2023
Written By:MortgageGuy
Performance and Durability:
1
out of
5
Jam Resistance:
1
out of
5
Safe Operation:
5
out of
5
Style & Design:
5
out of
5
Pros: Safety Features
Cons: Jam Resistance, Mess Reduction, Quality Construction, Service Guarantee, Warranty, no service support or options
" Purchased this shredder new 5 years ago for use in a one-person mortgage office. Very light usage and would only fill and need to empty the waste bin every one to two months.
Recently it started jamming on me with less than 10 sheets of paper. Called into Fellowes customer service which helped me to diagnose that three or four of the stripper teeth are missing and this is causing the cutting block to jam up with paper.
I had thought this would be an easy fix, just order new stripper teeth. Nope, they don’t make or have parts for this year model year of the 125Ci anymore. So much for stocking parts for their equipment.
The customer service reps were very nice and pointed me in the direction of another company who services these commercial shredders. They also didn’t have the stripper teeth but did offer me a used cutter head assembly at basically the same cost as a brand-new shredder of the same model that I can just order from Amazon.
In the end I am surprised they can call this a “commercial” unit, and that with such light use it could fail to do the one thing it was meant to do in such a short period of time for such an expensive shredder. I would not recommend this machine or anything it makes to anyone. "
Recently it started jamming on me with less than 10 sheets of paper. Called into Fellowes customer service which helped me to diagnose that three or four of the stripper teeth are missing and this is causing the cutting block to jam up with paper.
I had thought this would be an easy fix, just order new stripper teeth. Nope, they don’t make or have parts for this year model year of the 125Ci anymore. So much for stocking parts for their equipment.
The customer service reps were very nice and pointed me in the direction of another company who services these commercial shredders. They also didn’t have the stripper teeth but did offer me a used cutter head assembly at basically the same cost as a brand-new shredder of the same model that I can just order from Amazon.
In the end I am surprised they can call this a “commercial” unit, and that with such light use it could fail to do the one thing it was meant to do in such a short period of time for such an expensive shredder. I would not recommend this machine or anything it makes to anyone. "
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